Gruppo Ferrovie dello Stato

Trenitalia Cargo’s Division is committed to a gradual process of orientation and attention towards its customers and market needs The changes introduced over time in the corporate and division organisation reflect this policy, aimed to constantly update corporate processes to satisfy market conditions.

Providing quality services means first of all being able to perceive and understand customer and market needs. In recent years, we have therefore introduced and improved an organisational model designed to provide a commercial structure on a grid basis:

On the one hand, a series of units operating by merchandise sectors, mostly requiring rail services, to ensure the utmost specialisation and inclusion of the specific sector (intermodal, steel, materials, consumer goods, automotive, chemicals);

On the other hand, commercial units operating by geographical areas, on the domestic and foreign markets, ensuring service for smaller customers, industrial segments not included in the areas listed above, and the coverage of special needs in the specific geographical areas concerned.

The operational model can thus ensure positive synergy with customers, fundamental for planning and developing services responding to the needs and expectations of the markets concerned, and with improved response to the competitive aspects of the domestic and international market.